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Displaying 1 - 10 results of 740 for "Tenants complaint "

• Provide feedback or a complaint

  We expect Kāinga Ora tenants to be good neighbours and the communities they live in to be enjoyable places to live – and most of them are. tenants know what’s expected of them as both a tenant and a neighbour. If they do not meet these responsibilities, we will use tools available to us under the

• Our approach to disruptive behaviour

  We’re committed to being a good landlord. Part of this means getting the right balance between our responsibilities to our tenants – some of whom experience a range of challenges – and ensuring the quiet enjoyment of others in the community. when we need to, and not offer them another home. We will still work to understand what is driving disruptive behaviour and we are continuing to refer tenants to

• Being a good neighbour

  Being a good neighbour is an important part of living in your community. We encourage all our tenants to act as good neighbours. We work hard to support you as a tenant and provide you with a stable home. In return, we expect you to be a good tenant and neighbour. To help support

• Privacy Notice

  This privacy notice explains how Kāinga Ora – Homes and Communities looks after your personal information. ; and, how you can make a privacy complaint. Introduction To achieve our vision of Building better, brighter homes, communities and lives, we fulfil several key

• Our role as a landlord

  We care about both the quality of our homes and the wellbeing of the 190,000 people living within them – of which around 40% are children and young people.  As a social housing landlord, we work hard to support our tenants and provide them with a warm, dry, home that meets their needs. This also means connecting

• Our Programmes

  Kāinga Ora has programmes to help our tenants find out how to keep homes warm, well-ventilated and as dry as possible. Renewable Energy Programme Kāinga Ora is installing solar panels on selected homes across the country, to help reduce energy costs for our tenants and make our

• Kāinga Ora tackles rent debt

  As part of its reset, Kāinga Ora is changing its approach to managing rent debt to speed up repayment and address some historic issues. Chief Executive Matt Crockett outlines the changes that are being made and the reasons for them. Over the past 12 months, our frontline teams have been working with tenants to reduce their rent debt. This has resulted in total rent debt falling from $21.6

• New approach to tenancy management

  Kāinga Ora has developed and implemented a new approach to managing its tenancies and strengthened its response to disruptive behaviour. responsibilities as a landlord, the responsibilities of tenants, and the quiet enjoyment of others in the community. This will inform our approach to a range of

• Tenants and communities

  Find out about renting a house from us, different ways to pay your rent, what to do if your home needs repairs, and what you can expect from us as your landlord.

• Miles of fencing for our tenants

  Masses of timber that would cover more than the distance between Dunedin and Oamaru will be erected as fencing on Kāinga Ora homes across the country this financial year. carried out on more than 64,000 houses nation-wide. Fencing provides security and privacy for thousands of tenants and nearly 125,000 metres of timber will be used to