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Make an Official Information Act (OIA) Request

The Official Information Act 1982 (OIA) allows you to make a request for official information held by New Zealand public service agencies, including Kāinga Ora. preferred email address, and specific details of the information you want. To make an OIA request, complete the form below or email us at  oiarequests

New Kāinga Ora Accessibility Policy

With our new Accessibility Policy, we have committed to ensuring that at least 15% of the new homes we are building across the country meet universal design standards, and the rest meet as many of these universal design standards as possible. Accessibility Policy – (Braille version). If you require this translation please send an email to accessibility@kaingaora.govt.nz with your name, address and contact number

Tenant home ownership

If you are currently a Kāinga Ora tenant, you may be eligible for a grant to go towards purchasing the home you’re living in. , Monday to Friday or email kiwisaver.enquiries@kaingaora.govt.nz . How much will your house cost? To buy, you will likely need to be able to borrow money from

Stepping up the response to housing need

Kāinga Ora Chief Executive Officer Andrew McKenzie sets out three new approaches the agency is adopting to meeting familiar housing challenges. and to treat everybody fairly. When problems arise we seek good outcomes for the people we house and their communities. Within the terms of our mandate we work

New Mangere development promises tiny carbon footprint and power bills

Kāinga Ora has taken its first step towards low carbon public housing, receiving design endorsement to build 18 homes to Passive House standard in Mangere, Auckland. $2,000 for a standard Kāinga Ora home built to 6 Homestar standard." Bader Ventura is the first Passive House pilot development for Kāinga Ora and the first in

Moving out

There are many reasons you may need to move to another home. We’re here to help, so give us a call if you want to move and we can chat about your situation, your housing needs and what housing options you may have. Reference Letter’ Be sure to include your full name, Kāinga Ora address, and a mailing address or email address that we can send to the tenancy reference letter

MyKāingaOra

With our tenant app, MyKāingaOra, you can easily check your account, rent balance, log maintenance requests and so much more from your mobile or laptop, anytime without having to call us. Register online Current tenants can sign up for MyKāingaOra, all you need is your customer reference number, and to have your email address or mobile number

Media queries

Get in touch with our media team and find out about our Official Information Act processes. accept a scanned or photographed signed copy of the completed form if it is sent to us from the email address we have on file for the customer. You can also send

Archives and historical records

Several thousand records relating to many aspects of state housing, including those relating to houses at one time owned by the state, are held by Archives New Zealand. : Over 20,000 – 30,000 microfiche plans for homes build between 1937 – 1987. Some building and drainage plans have been scanned and can be emailed at no cost

Tenant help and support

Get quick answers on your home, maintenance, rent and everyday information in one place. help with’ select ‘My tenancy’ Then select ‘Tenancy Reference Letter’ Be sure to include your full name, Kāinga Ora address, and a mailing address or email address

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